Refund & Exchange

At Chocolatier, we care about delivering your order with the highest quality and freshness.
Please read our refund and exchange policy carefully before placing your order.

Exchange & Return Policy

• Exchanges or returns are only accepted at the time of delivery with the courier.
• Customers are kindly asked to inspect their order upon arrival before the courier leaves.
• If there is any issue with the order, it must be reported immediately to the courier during delivery.
• Once the courier leaves, the order cannot be exchanged or refunded.
• Products must remain unopened and in their original condition to be eligible for exchange or return during delivery.

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please notify the courier immediately so the issue can be handled on the spot.

By placing an order through our website, you agree to this policy.